You will receive a full refund of the price you paid for a returned product. For hygiene reasons, where an item was sold with a hygiene seal, we will not offer refunds on underwear and swimwear if that seal has been removed. Returned products must be unwashed and unworn, with all tags attached and be accompanied by the original invoice.

If payment was made via Laybuy, Afterpay or Zip the store will refund you directly through the Laybuy, Afterpay or Zip platform and your payment schedule will be adjusted or cancelled to reflect the refunded amount. If an item is not available it can be exchanged for an item of the same value. Products purchased from our website may be returned for any reason within 30 days following delivery to any Postie store, where you can receive an exchange, credit note or refund. If a product is faulty (including underwear or swimwear) we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy. We will process any refund due as soon as possible and, in any case, within seven days of our receipt of the product. Refunds will be in the same form as your original payment, except where a giftcard is used. However, unless the product is faulty or not as ordered, the delivery charges and costs of returning the product will not be refunded. Using a tracked delivery service is also recommended. Products returned by post are your responsibility until they reach us, so please take the time to package these securely. Please note - we are unable to process exchanges that are posted or couriered, so please take items you want exchanged into a store or reorder online. Products may be returned to any of our stores nationwide or sent as follows: Returned products must be unwashed and unworn with all tags attached and be accompanied by the original invoice. Under alert level 2, you may return your product for any reason within 30 days from when we re-open our stores.

We have extended our returns period from 14 days to 30 days due to covid-19. If you are not completely satisfied with your purchase from the Postie website, you may return it for any reason. Postie is committed to providing quality products to our customers.

Express men return policy